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Return & Exchanges
At Luxvoguee, we want you to feel confident and satisfied with every purchase. If something isn’t quite right, we’re here to help with a simple return and exchange process.
Return Eligibility
We accept return requests within 30 days of delivery. To be eligible, items must be unused, unworn, and returned in their original condition with all packaging and components included.
Items that show signs of wear, damage caused by misuse, or are returned without prior approval may not be accepted.
Exchanges
If you would like to exchange an item for a different style or have received the wrong product, please contact us as soon as possible. Exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative solution such as a refund or store credit.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Kindly provide your order number and clear photos of the item and packaging so we can resolve the issue efficiently.
Depending on the situation, we will offer a replacement, refund, or other appropriate solution.
Return Process
To start a return, please contact our customer support team before sending any items back. Once your request is approved, we will provide return instructions.
Unauthorized returns may not be accepted or processed.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be issued to your original payment method within a reasonable processing period, depending on your payment provider.
Please note that original shipping costs are generally non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged upon arrival. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages.
Contact Us
If you have any questions regarding returns or exchanges, please contact us:
Email: yeungyeel@proton.me
We appreciate your trust in Luxvoguee and are committed to providing a fair and smooth after-sales experience.